മലയാളം
മലയാളം വിവർത്തനം ഉടൻ ലഭ്യമാകും. ഈ ഫയൽ മലയാളം പ്രാദേശീകരണത്തിനുള്ള ഒരു പ്ലെയ്സ്ഹോൾഡർ ആണ്.
Our commitment
We believe that MSME borrowers deserve clarity, respect, and timely service. We do not charge any platform fee and we do not accept hidden commissions that influence lender recommendations.
No platform fee
NavDhan does not charge borrowers any fee for applying, comparing offers, or using the platform. All charges from lenders are disclosed in the loan sanction letter.
Disclosure of loan terms
- Interest rateAnnualised rate and whether it is fixed or floating.
- FeesProcessing fees, prepayment charges, late payment penalties, and any other charges.
- Tenure and EMIRepayment schedule, EMI amount, and total cost of credit.
- Key facts statementA summary document is provided before final acceptance.
No discriminatory practices
We do not discriminate on the basis of religion, caste, gender, language, or region. Eligibility is assessed on business merit, credit profile, and lender policies.
Grievance handling
- Easy accessComplaints can be filed by email or post.
- AcknowledgementWe acknowledge every complaint within a reasonable time.
- ResolutionWe aim to resolve complaints within the timelines set by applicable regulations.
Grievance contact
NavDhan Support
Grievance / Data Protection Officer
156, Tarvakere, BTM Layout 1st Stage, Bengaluru, Karnataka
Fair collection practices
- DignityBorrowers are treated with respect at all times.
- No harassmentAbusive language, threats, or repeated intrusive contact are prohibited.
- Timely communicationReminders are reasonable, proportionate, and sent at appropriate hours.
Grievance redressal
For detailed grievance procedures, including escalation timelines and RBI channels, please see our Grievance Redressal page.