తెలుగు
తెలుగు అనువాదం త్వరలో అందుబాటులో ఉంటుంది. ఈ ఫైల్ తెలుగు స్థానికీకరణ కోసం ఒక ప్లేస్హోల్డర్.
How to raise a complaint
- Email usSend your complaint to support@navdhan.app with the subject line "Complaint".
- Write to usMail your complaint to our registered address.
- Reference numberInclude your application or registered mobile number so we can locate your record.
What to include
- Your detailsFull name, registered email, and phone number.
- Issue descriptionA clear description of what happened and when.
- Expected resolutionWhat you would like us to do to resolve the matter.
- Supporting documentsScreenshots, emails, or any other relevant evidence.
Resolution timeline
- AcknowledgementWithin 3 working days of receiving your complaint.
- Initial responseWithin 7 working days with an update or resolution.
- Final resolutionWithin 30 days for most complaints. Complex cases may take longer with a reasoned explanation.
Escalation to Nodal Officer
If you are not satisfied with the resolution, you may escalate to our Nodal Grievance Officer. Please include your original complaint and our response.
Nodal Officer contact
NavDhan Support
Nodal Grievance Officer
156, Tarvakere, BTM Layout 1st Stage, Bengaluru, Karnataka
RBI complaint
If your complaint relates to a lender and remains unresolved, you may approach the Reserve Bank of India Integrated Ombudsman Scheme or the lender's grievance mechanism, as applicable.
Record keeping
We maintain records of all complaints and resolutions to monitor quality and comply with regulatory requirements.